CATI/CAWI

Esoftfix has a dedicated and highly qualified team to systematically collect and analyze data and information about target customers to enable our Clients take informed decisions.

We work on applications such as VOXCO, Confirmit and other world renowned applications to ensure accurate data tracking.

Our team has executed several campaigns in industries such as IT, Healthcare, Consumer Durables, etc.

Some of the services we cover under this important segment are: Computer Aided Telephonic Interviewing (CATI) Online Panel Recruitment (recruitment of targeted specialties to online panels for participation in current and future surveys) Custom Questionnaire Design Web Hosting and Questionnaire Programming Data Tracking & Analysis Translation services

Data Tracking & Analysis

Esoftfix Technologies focuses on providing knowledge intensive support solutions that can be delivered remotely. We provide high quality, scalable and cost effective services for outsourcing the technical and IT help desk functions. From our multiple technical service centers equipped with latest call center technology, the technology help desk group provides total support solutions for ISPs, OEMs, software companies and IT needs of companies. The support provided is comprehensive and covers all major operating systems, desktop applications that run the office environment. Our support services allow client to reduce their support cost by 30-50%.

Majority of our staff members are engineers with all necessary technical certifications and have gone through extensive training in soft skills required for customer support. We work with every client to ensure that our representatives match closely with the needs of our client companies.

Customers are supported by robust, intelligently scripted questions and answers. Data is captured to provide you with information on marketing, customer profile and frequently asked question distribution. Technical teams get hands-on training or daily interaction with products to ensure superb knowledge and efficiency.

Esoftfix can provide a cost effective and scalable solution for outsourcing the IT Help Desk function.

Market Research

Companies are always trying new means to attract Customers from competitors. This leaves many worried by thinking if they are even able to recover the cost of acquiring each Customer.

How can this "preying" be stopped?? The answer is simple.... If you provide your Customers with poor after sales service, they will leave you. If you provide them with an average experience, they are open to being attracted to leave you. But if you provide them with a great experience, your competitors will be unable to bear the cost of acquiring them from you.... and this is what you would want.

Esoftfix helps you motivate and convince customers, whom otherwise want to cancel a product or service, to continue using it. This is accomplished by employing well-trained agents, customized scripted objection handlers and rebuttals, cross-selling and down-selling and extensive quality assurance and monitoring.

Research & Development

Research Development encompasses a set of strategic, proactive, catalytic, and capacity-building activities designed to facilitate individual faculty members, teams of researchers, and central research administrations in attracting extramural research funding, creating relationships, and developing and implementing strategies that increase institutional competitiveness.

Research Development professionals initiate and nurture critical partnerships and alliances throughout the institutional research enterprise and between institutions and with their external stakeholders. With the goal of enabling competitive individual and team research and facilitating research excellence, Research Development professionals build and implement strategic services and collaborative resources that span across disciplinary and administrative barriers within their organizations and beyond.

Research Development includes a broad spectrum of activities that vary by institution, including: funding opportunity identification and targeted dissemination; grant/contract proposal development; research team building; interaction with funding agencies and institutional research administration and leadership; interaction with institutional federal relations; and outreach activities and training

Health Panels

"Health care Panels" means any person, corporation, facility, or institution licensed or otherwise authorized by the Commonwealth to provide health care services, including, but not limited to, any physician, coordinated care organization, hospital, health care facility, dentist, nurse, optometrist, podiatrist, physical therapist, psychologist, chiropractor, or pharmacist, and an officer, employee, or agent of such person acting in the course and scope of employment or agency related to health care services.

We can do a campaign to generate your health panel being specific to your speciality, state, country or field that you would require to implement.